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Note:
Credit card will be billed as TRB Enterprises
For returns please email us at customerservice@wolfsongarchery.com. Put RETURNS in subject line. In your email please include reason for return and pictures ( if possible). Please note the return policies below.
For All RETURNS:
Absolutely no product(s) may be returned without authorization. All returns are subject to a 15% restocking charge. Credit will not be issued for unauthorized returns. There will be an additional charge for repacking, refurbishing or repairs required to restore the returned merchandise, to sellable condition. The customer or representative must E-mail for a return authorization "RA" number. The RA number should be marked on the return. Returns without (RA'S) will be refused. The return freight will not be reimbursed to the customer. Credits of returned merchandise will be credited at the original invoice price, net of all discounts, and rebates. Wolf Song Archery,reserves the right to issue replacement or credit returns. Discontinued product(s) will not be accepted. All returns must be shipped prepaid and insured. Collect shipments will be refused. Returned item must be in "New" condition (see below).
Can I stop a package that has been shipped?
If it was shipped USPS Post Office NO
If it was shipped UPS we can try but it is not always successful and the fee is $11.00. New UPS Returns Service Rates are now in effect.
I ordered the wrong item, and want to exchange it. What do I do?
Returned item must be in "New" condition (see below).
For a more prompt exchange/refund, please keep your invoice and call to obtain a return authorization number.
If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:
-Return in original packaging
-Return within (30) days
-Copy of invoice enclosed with merchandise
-Enclose a brief letter of explanation
- Merchandise returned for exchange - refund will be given minus a $10.00 exchange fee. Please reorder.
-All returns must be prepaid;
No COD's accepted
If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly. All returns for refund paid by credit card will receive a credit to the credit card.
Any questions concerning an exchange/refund should be directed to our customer service department at customerservice@wolfsongarchery.com
I would like to return an unwanted item. What do I do?
Returned item must be in "New" condition (see below).
For a more prompt exchange/refund, please keep your invoice and call to obtain a return authorization number.
If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:
-Return in original packaging
-Return within (30) days
-Copy of invoice enclosed with merchandise
-Enclose a brief letter of explanation
-Merchandise returned for refund- will be charged a 15% restocking fee - $3.00 minimum.
-All returns must be prepaid;
No COD's accepted
All returns for refund paid by credit card will receive a credit to the credit card.
Any questions concerning an exchange/refund should be directed to our customer service department at customerservice@wolfsongarchery.com
I placed an order, but was shipped the incorrect item. What do I do?
Returned item must be in "New" condition (see below).
E-mail us for an RA#, and include a return receipt for freight. The freight credit will either be the exact amount on the original invoice or the actual cost of freight to Wolf Song Archery. This will be done at Wolf Song Archery's discretion. If the order was shipped ground, and the end user decides to overnight the package to us to get it here faster, they will do that at their own expense.
Once the incorrect item is received back, Wolf Song Archery will ship out the correct item. If you wish to have the correct item shipped out prior to us receiving back the incorrect item, we can do so, but you will be responsible for the original item's purchase price should it not get returned.
No express freight methods will be used for items shipped a second time regardless of how the item was originally shipped. Make sure to:
- Include a copy of the original packing slip
- Note the Return Authorization number of the outside on the packaging*
- Ship it via a traceable method (UPS, FedEx, USPS w/package tracking)
I received a package that was damaged in transit. What should I do?
You should contact customer service, at customerservice@wolfsongarchery.com and we will file a claim with the package carrier (UPS or USPS). These claims can take upwards of 30 days.
If the consumer would like a second shipment to be made, they will be charged for the replacement order and be credited for the damaged order upon resolution of the lost package.
My order appears to be lost in transit. What should I do?
You should contact customer service, at customerservice@wolfsongarchery.com and we will track the order. If it appears tht it has been lost we will file a claim with the package carrier (UPS or USPS). These claims can take upwards of 30 days.
If the you would like a second shipment to be made, they will be charged for the replacement order and be credited for the lost order upon resolution of the lost package.
I received a defective item. What should I do?
We are not a warranty repair station, therefore, we cannot accept returns due to defective material or workmanship caused by the manufacturer. If merchandise you received is defective, e-mail our customer service department at customerservice@wolfsongarchery.com for instructions.
I have not received my product and want to cancel the order. What do I do?
Only orders that have not yet been shipped or are not in process can be canceled. It is important to notify us immediately if you want to cancel an order, as most orders ship within 48 to 72 hours.
If the order has been shipped, the consumer will need to follow the normal returns process, if the package is refused then a return freight charge will be added.
Does Wolf Song Archery issue Call Tags?
Call tags will not be issued for any reason. We will credit the end user for freight if the error is Wolf Song Archery's. In order to get reimbursed for return freight, your customer must include a receipt for the return freight when they ship the product back to us.
What is a return freight charge?
When a customer refuses a package or UPS returns the package, UPS is charging an Undeliverable Package Return Charge. This amount will be billed to you as needed.
What is an address correction and why am I being charged for it?
Occasionally, Wolf Song Archery will be billed for an address correction. UPS charges $5.00 (or $10.00 for express packages) if the address given by you is not exactly correct. This amount will be billed to you as needed.
What is "New" condition?
All products must be in new, unopened condition if it is being returned to Wolf Song Archery.
Examples of new, unopened products:
- A piece of clothing that still has the tags attached and/or has not been worn
- A shotgun that has not yet been pieced together
- A treestand that has not been assembled
Examples of products that Wolf Song Archery will refuse:
- A boot with mud on it (has been worn outside)
- A riflescope that has been mounted to a firearm
- A Leupold optic without the shrink-wrap around the original box
- Any bubble-packed item that has been opened
Refused items will be shipped directly back to you, and will not be credited. You will also be billed for the return freight costs.
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Does Wolf Song Archery ship internationally?
No, Wolf Song Archery only ships to the contiguous 48 states and to Alaska and Hawaii.
Why?
Compliance with regulations added countless hours to processing international orders. Our prices are too low to justify spending the time and effort it takes to ship compliant international packages.
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Warranties
Uskoworks Co cases come with a warranty against factory defects for a period of one year from the date of purchase from wolfsongarchery.com. Wolf Song Archery and Uskoworks Co will not be responsible for damage resulting from customers negligence, or abuse. Nor will we be held responsible for damage caused by aggressive or other improper handling by airport personnel.
Our Cases and Products from Flambeau all have a six month factory warranty.
Other products have manufacturers warranties.
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Can I stop a package that has been shipped?
If it was shipped USPS Post Office NO
If it was shipped UPS we can try but it is not always successful and the fee is $11.00. New UPS Returns Service Rates are now in effect.
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Note: All prices in US Dollars
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